---
title: Increase the Frequency of Repeat Offline Alerts
description: Navitas Safety Help Centre
---

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# Increase the Frequency of Repeat Offline Alerts

This update allows users to configure additional alerts for successive failures related to the following Smart Pod triggers:

- **Non-Compliant Appliance Temperature**
- **Offline Smart Pod Device**

This feature is available to DFS Site Managers, Brand Managers, and HQ Managers. It replaces the previous method of manually creating multiple offline notifications, enabling users to set up a single option that sends multiple configured triggers.

Previously, if a notification was configured to send an email after the pod had been offline for 1 hour, it would only send a single email. Now, you can configure it to send up to 10 additional emails in sequence if the pod remains offline.

## How to Set Up New Notifications

1. **Log in to DFS.**![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-01.png?width=940&height=210&name=kb-9874791-01.png)
2. **Navigate to Notifications:**
     - Click on **Notifications**.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-02.png?width=371&height=768&name=kb-9874791-02.png)
3. **Create a New Trigger:**
     - Click on **Create** to configure a new trigger.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-03.png?width=414&height=351&name=kb-9874791-03.png)
4. **Configure the New Notification:**
     - Enter a name for the notification.
     - Select the trigger type (either **Offline Smart Pod** or **Non-Compliant Temperature Pod**).
     - Choose the site.
     - Check the **Continuous Notification** box.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-04.png?width=940&height=520&name=kb-9874791-04.png)
5. **Set the Number of Continuous Notifications:**
     - Specify how many continuous notifications you want to receive. For example, selecting 3 will send 3 additional emails about the offline device.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-05.png?width=940&height=520&name=kb-9874791-05.png)
6. **Customize the Email Content:**
     - Edit the content of the notification email and select the recipients.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-06.png?width=940&height=519&name=kb-9874791-06.png)
7. **Add Recipients:**
     - To add an email address, click the **+** icon and enter the address.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-07.png?width=940&height=522&name=kb-9874791-07.png)
8. **Submit the Configuration:**
     - After reviewing, scroll down and click **Submit**.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-08.png?width=940&height=520&name=kb-9874791-08.png)

## How to Update Existing Triggers

1. **Access Notifications:**
     - Click on **Notifications** and then **View**.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-09.png?width=175&height=649&name=kb-9874791-09.png)
2. **Update Existing Notifications:**
     - Select the notification you wish to update.
     - Click on **More** and then **Update**.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-10.png?width=940&height=467&name=kb-9874791-10.png)
3. **Modify Settings:**
     - Change the settings as needed and click **Submit**.![](https://info.navitassafety.com/hs-fs/hubfs/Knowledge%20Base/Help%20Centre%20Images/kb-9874791-11.png?width=940&height=518&name=kb-9874791-11.png)

**Note:** If the **Continuous Notifications** box is checked, specify the total number of continuous notifications you want to send out. If the box is unchecked, any number entered will be ignored.

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